Globe Equipment will ship all orders via UPS, FedEx or USPS as long as they meet the weight and dimensional requirements set forth by the previously mentioned shipping companies. For orders that exceed these physical requirements set forth by UPS, FedEx, and the USPS, Globe Equipment will ship via common carrier. Globe Equipment sells and ships products only within the continental United States, Alaska, and Hawaii. No shipments can be made to APO or FPO addresses, United States territories, or addresses outside the United States without approval. For any international shipments with the exception of Canada, a freight forwarder must be chosen by the customer, and we will ship to their location. Globe Equipment Company reserves the right to change or discontinue free shipping. For orders being shipped to Alaska, Hawaii, please call 800-972-4972 for a shipping quote. For orders being shipped internationally, we use an outside shipping service Bongo International. All shipping quotes can be obtained directly in our shopping cart by selecting the delivery country.
All merchandise is shipped FOB Bridgeport CT or from the manufacturers facility based on availability and proximity to the final destination. Shipping times indicated on for each product are based on our inventory levels, or estimated shipping time as indicated by the manufacturer. Actual shipping times may vary. If Globe Equipment Company becomes aware of a delay in your order, we will notify you via email. To expedite your order of multiple items, shipments may originate from different warehouses creating multiple deliveries. Orders can be canceled up until the point of shipment.
Premium shipping services are available at extra costs.
ITEMS TO BE AWARE OF WHEN RECEIVING A PACKAGE VIA COMMON CARRIER
Prior to signing the delivery receipt (or bill of lading), and prior the driver departing:
- Verify the number of cartons is correct.
- Unpack, open and thoroughly inspect your shipment for any damage.
- If your order contains refrigeration, and there is a oil or wet spot on the inside of the packaging, REFUSE THE SHIPMENT and note the reason why. It is a good indication that the item has been shipped on its side and or dropped
- If there is ANY damage or shortages that are discovered, make notations on each copy of the freight bill describing the damage or shortage in detail.
- It is the customer's right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
- A signature on the delivery receipt is an acknowledgement that the shipment was received in good condition and without damage or shortage.
- If the driver demands to leave before your entire shipment has been inspected, note that on delivery receipt (near your signature) that the driver would not allow for inspection.
- If you have questions during delivery, please call Customer Service at 1-800-972-4972 M-F 8:30 am - 5:00 PM EST.
If concealed damage is discovered:
- Save all shipping cartons and packing materials.
- Immediately request an inspection by the carrier and file a freight claim.
If packing materials are not saved, your opportunity to recover damages will be restricted. Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.
The freight carrier is responsible for loss or damage and all claims are processed thru them
All shortages or damaged deliveries must be telephoned to Globe Equipment within 2 days of receipt of shipment. Globe Equipment cannot be held responsible for damaged merchandise that is signed for as free and clear of damage. After 7 days, a carrier will deny all concealed damage claims.
RESPONSIBILITIES OF COMMON CARRIERS
The freight carrier is responsible for loss or damage to all goods. By signing the freight bill clean, you acknowledge that the items and articles being delivered were properly packaged and are in good physical condition. If there are ANY hints of possible damage, it has to be noted on the freight bill.
Common carriers' responsibility is to bring all merchandise to the end of the truck for the customer to unload. They may or may not help bring the merchandise inside the building. Inside delivery and lift gate services are available at a premium.
If a freight company attempts a delivery, and is unable to due to reasons that are under the customers control, redelivery fees may apply.
If a delivery address changes once an item has been shipped, additional fees may be charged from the freight companies. This is called reconsignment.
REFUSED DELIVERIES AND CANCELED ORDERS
If an order is canceled after delivery or you refuses delivery of goods, you will be responsible for round trip freight of the merchandise plus any restocking and applicable storage and restocking fees.
ITEMS BEING SHIPPED VIA UPS, FEDEX OR THE USPS
All packages from Globe Equipment or their vendors contain valuable merchandise. If nobody will be at the shipping address to accept delivery of your product, you should consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left Globe Equipment's warehouse. Title and risk of loss to all products will pass to you on delivery.
Orders placed on the weekend or on a holiday will begin payment processing the next business day.
Orders for in-stock items that are eligible for same-day shipping must be received before 2:00 p.m. EST. Orders placed on the weekend or on a holiday will begin payment processing the next business day. Unanticipated changes in supply can affect product availability.
Some of our products are shipped directly from our vendors. Overnight shipping may not be available on products shipped from vendor locations.
If you have any questions about our shipping policies, please feel free to contact us at 800-972-4972.