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  • Large Equipment Delivery FAQs

Large Equipment Delivery FAQs

If you order a large product or piece of equipment that is too heavy or unable to ship via UPS, it will be delivered to you by common carrier.  This means that the equipment will come on a large truck. 

  • The best way to order equipment that will ship via common carrier is over the phone at 800-972-4972.  Then we can make sure you have the best pricing, confirm your delivery options, and help you through the process.
  • If you order online, that is fine too.  Just put any special circumstances in the "Notes" field, and we'll call you as needed to confirm.
  • If you need your equipment urgently, please call us at 800-972-4972.  We can work with you to confirm processing and transit time to get you up and running as quickly as possible.

General FAQ

How does the equipment get delivered?

When you accept a shipment via common carrier, it is the carrier's responsibility is to bring all merchandise to the end of the truck for you or your representative to unload.  You are responsible for getting it off the truck.  If you have a loading dock, that’s great.  If not, you’ll need to pay an additional fee for a lift gate that can get the equipment off the truck and to the ground (usually $75.00). 

The carrier may or may not help bring the merchandise inside the building.  Inside delivery is available at a premium.

Will the freight company call me before my delivery or set a window?

You can choose a “call ahead” option, which is a call from the freight company the day before the delivery.  Some freight companies will provide a specific window of time for delivery, others won't.  It is required for residential deliveries, but optional for commercial deliveries.
 
If the order is marked “call ahead,” the freight company will hold the order until they can confirm with you that you’re ready for delivery. They call this "setting up the appointment.”  If the call ahead option is chosen, and the freight company can't get a hold of you to set the appointment, your equipment will be on hold until they do.
 
That means that if you do not answer your phone or contact the freight company back to set the appointment in a timely manner, your order will be delayed.  

If you have someone on your site all day that is always available to accept deliveries, we do not recommend the call ahead option.  It may not be worth possibly delaying the delivery date.  If you are unsure if someone will be there for delivery, call ahead is better.

What if I miss the delivery?  

If you or someone else on your behalf is not available at the time of delivery, the freight company will charge a reconsignment fee to deliver it the next business day.  This fee is approximately $125.00.

What should I do when the shipment comes?

BEFORE you sign the delivery receipt/bill of landing, and BEFORE the driver departs, you must check the following:

  • Verify that the number of cartons is correct.
  • Unpack, open and thoroughly inspect your shipment for any damage.
  • If your order contains refrigeration, and there is a oil or wet spot on the inside of the packaging, REFUSE THE SHIPMENT and note the reason why.  It is a good indication that the item has been shipped on its side and/or dropped.
What should I do if I suspect damage?
 
BEFORE the driver departs,
  • If there is ANY damage or shortage discovered, make notations on each copy of the freight bill describing the damage or shortage in detail.
  • It is the customer's right to refuse any shipment that shows signs of damage or shortage at the time of delivery.
  • A signature on the delivery receipt is an acknowledgement that the shipment was received in good condition and without damage or shortage.
  • If the driver demands to leave before your entire shipment has been inspected, note that on delivery receipt (near your signature) that the driver would not allow for inspection.
  • If you have questions during delivery, please call Customer Service at 1-800-972-4972 M-F 8:30 am - 5:00 PM EST.

What should I do if I discover concealed damage after the drive driver departs?

  • Save all shipping cartons and packing materials.
  • Immediately request an inspection by the carrier and file a freight claim.

If packing materials are not saved, your opportunity to recover damages will be restricted. 

Who is responsible if my shipment is damaged?

The freight carrier is responsible for loss or damage to all goods and all claims are processed through them.

By signing the freight bill clean, you acknowledge that the items and articles being delivered were properly packaged and are in good physical condition. If there are ANY hints of possible damage, it has to be noted on the freight bill.

All shortages or damaged deliveries must also be telephoned to Globe Equipment within 2 days of receipt of shipment. Globe Equipment cannot be held responsible for damaged merchandise that is signed for as free and clear of damage.  After 7 days, a carrier will deny all concealed damage claims.

Failure to follow any of the above mentioned guidelines will also restrict your ability to return merchandise or file a claim for damages.

Can something be shipped by common carrier to a residential address?

Yes, it can be, but an additional fee (usually $95.00) will be added at checkout to cover the cost of getting the equipment onto a smaller truck that can navigate residential streets.

What happens if I cannot accept the delivery or need to change the delivery address?

If a freight company attempts a delivery, and is unable to due to reasons that are under the customers control, redelivery fees may apply.

If a delivery address changes once an item has been shipped, additional fees may be charged from the freight companies. This is called reconsignment.

If an order is canceled after delivery or you refuse delivery of goods, except in the event of damage, you will be responsible for round trip freight of the merchandise plus any restocking and applicable storage and restocking fees.

If you have any questions about shipping via common carrier, ordering a large piece of equipment from Globe, or your delivery options, please call 800-972-4972 or contact us.

If you need to ship large items internationally, we can also arrange for delivery to a freight forwarder.  Feel free to contact us about that as well.